Stores / Macy's
Macy's return policy
Most items within 30 days of delivery (online) or purchase (store).
- Refund
- Original payment method
- Cost to return
- Free in store; $9.99 + tax deducted for mail returns by non-Star Rewards members
- Holiday
- Orders 2026-10-05 to 2026-12-31 can be returned until 2027-01-31
Sale and final-sale items
- Final sale: Final sale items, including Last Act
- Final sale: Food, beverages and live plants
- Final sale: Altered or personalized items
Good to know
- Tech accessories: 14 days
- Fine jewelry and watches are inspected first
US vs Canada
Macy's doesn't sell online in Canada.
Bought something from Macy's?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Macy's?
30 days, counted from the day it's delivered. Holiday orders (2026-10-05 to 2026-12-31) can be returned until 2027-01-31.
Does Macy's charge for returns?
Free in store; $9.99 + tax deducted for mail returns by non-Star Rewards members
How does Macy's refund a return?
Original payment method
Can I return sale or final-sale items to Macy's?
These can't be returned: Final sale items, including Last Act; Food, beverages and live plants; Altered or personalized items.
How do I know if my Macy's order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Macy's's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.