Stores / My Nintendo Store
My Nintendo Store return policy
Eligible physical items bought directly from the online Nintendo Store can be returned or exchanged within 30 days of delivery, while digital items are excluded.
- Refund
- Credit goes to the original payment method, usually within two billing cycles.
- Cost to return
- Original shipping is not refunded unless the item was defective or wrong; the page does not state who pays return postage.
Sale and final-sale items
- Final sale: Digital games, DLC, and subscriptions
- Final sale: Download codes and physical products containing digital items, such as eShop cards
- Final sale: Items that are opened, unsealed, or have tags removed
- Final sale: Items that are damaged, used, not in original condition, or missing parts
- Final sale: Items not purchased directly from the Nintendo Store
- Final sale: Items shipped back more than 30 days after delivery
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 30 days from delivery
- Cost to return
- Original shipping is not refunded unless the item was defective or wrong; the page does not state who pays return postage.
Bought something from My Nintendo Store?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to My Nintendo Store?
30 days, counted from the day it's delivered.
Does My Nintendo Store charge for returns?
Original shipping is not refunded unless the item was defective or wrong; the page does not state who pays return postage.
How does My Nintendo Store refund a return?
Credit goes to the original payment method, usually within two billing cycles.
Can I return sale or final-sale items to My Nintendo Store?
These can't be returned: Digital games, DLC, and subscriptions; Download codes and physical products containing digital items, such as eShop cards; Items that are opened, unsealed, or have tags removed; Items that are damaged, used, not in original condition, or missing parts; Items not purchased directly from the Nintendo Store; Items shipped back more than 30 days after delivery.
Is My Nintendo Store's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: Original shipping is not refunded unless the item was defective or wrong; the page does not state who pays return postage. (Not confirmed on the store's site.)
How do I know if my My Nintendo Store order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: My Nintendo Store's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.