- Refund
- Refund issued within 5-7 days after the return is accepted and processed
- Cost to return
- $5.00 fee deducted from refund for US returns
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 60 days from order
- Cost to return
- $5.00 fee deducted from refund for US returns
Bought something from Olaplex?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Olaplex?
60 days, counted from your order date.
Does Olaplex charge for returns?
$5.00 fee deducted from refund for US returns
How does Olaplex refund a return?
Refund issued within 5-7 days after the return is accepted and processed
Can I return sale or final-sale items to Olaplex?
Olaplex's policy doesn't list any final-sale items.
Is Olaplex's return policy different in Canada?
In Canada: 60 days to return it. Cost to return: $5.00 fee deducted from refund for US returns. (Not confirmed on the store's site.)
How do I know if my Olaplex order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Olaplex's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.