Stores / Old Navy
Old Navy return policy
30 days from delivery for online orders (shared Gap Inc. policy).
- Refund
- Original payment method
- Cost to return
- Free in store; $6 for mail returns by non-members
- Holiday
- Orders 2026-10-15 to 2026-12-24 can be returned until 2027-01-15
Sale and final-sale items
- Final sale: Final sale items
- Final sale: Masks
Good to know
- Loyalty members get 45–60 days (store credit after day 30)
US vs Canada
Checked on Old Navy's Canada site.
- Window
- 30 days from delivery
- Cost to return
- Free (mail or most stores)
- Swimwear and maternity can only be returned by mail.
- Items marked mail-only can't go back to a store.
Bought something from Old Navy?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Old Navy?
30 days, counted from the day it's delivered. Holiday orders (2026-10-15 to 2026-12-24) can be returned until 2027-01-15.
Does Old Navy charge for returns?
Free in store; $6 for mail returns by non-members
How does Old Navy refund a return?
Original payment method
Can I return sale or final-sale items to Old Navy?
These can't be returned: Final sale items; Masks.
Is Old Navy's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: Free (mail or most stores).
How do I know if my Old Navy order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Old Navy's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.