Stores / On
On return policy
Returns and exchanges for products in new condition within 30 days of purchase.
30days from your order
- Refund
- Original payment method
- Cost to return
- See store
US vs Canada
Checked on On's Canada site.
- Window
- 30 days from order
- Cost to return
- See store
Bought something from On?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to On?
30 days, counted from your order date.
Does On charge for returns?
See store
How does On refund a return?
Original payment method
Can I return sale or final-sale items to On?
On's policy doesn't list any final-sale items.
Is On's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: See store.
How do I know if my On order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: On's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.