Stores / Original Penguin
Original Penguin return policy
Online orders can be returned or exchanged within 30 days of purchase if unused, undamaged, and in original packaging with the receipt.
- Refund
- Issued to the original payment method, excluding shipping and handling charges.
- Cost to return
- A flat $6 prepaid-label fee is deducted from the refund; the fee is waived for exchanges handled through Customer Support.
Sale and final-sale items
- Final sale: Final Sale items cannot be returned or exchanged
US vs Canada
Original Penguin doesn't sell online in Canada.
Bought something from Original Penguin?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Original Penguin?
30 days, counted from your order date.
Does Original Penguin charge for returns?
A flat $6 prepaid-label fee is deducted from the refund; the fee is waived for exchanges handled through Customer Support.
How does Original Penguin refund a return?
Issued to the original payment method, excluding shipping and handling charges.
Can I return sale or final-sale items to Original Penguin?
These can't be returned: Final Sale items cannot be returned or exchanged.
How do I know if my Original Penguin order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Original Penguin's returns page · checked 2026-10-27. Policies change; confirm on the store's site before you ship a return.