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PB Teen return policy

Eligible items can be returned within 30 days of receiving the order (7 days for Quick Ship upholstery) with a receipt, and online returns are only for items shipped to the US.

30days from delivery
Refund
Original payment method with an original receipt; gift-receipt returns get merchandise credit; delivery fees are non-refundable.
Cost to return
Free for most non-furniture items returned in a local store; UPS returns may incur shipping costs depending on the reason, and shipping charges may be deducted from refunds.

Sale and final-sale items

  • Final sale: Monogrammed or personalized items
  • Final sale: Mattresses
  • Final sale: Gift cards
  • Final sale: Made to Order items, including custom rugs and furniture
  • Final sale: Final sale items (prices ending in .X7 or .X9)
  • Final sale: Items damaged through normal wear and tear

US vs Canada

PB Teen doesn't sell online in Canada.

Bought something from PB Teen?

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Common questions

How long do I have to return something to PB Teen?

30 days, counted from the day it's delivered.

Does PB Teen charge for returns?

Free for most non-furniture items returned in a local store; UPS returns may incur shipping costs depending on the reason, and shipping charges may be deducted from refunds.

How does PB Teen refund a return?

Original payment method with an original receipt; gift-receipt returns get merchandise credit; delivery fees are non-refundable.

Can I return sale or final-sale items to PB Teen?

These can't be returned: Monogrammed or personalized items; Mattresses; Gift cards; Made to Order items, including custom rugs and furniture; Final sale items (prices ending in .X7 or .X9); Items damaged through normal wear and tear.

How do I know if my PB Teen order can still be returned?

Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.

Source: PB Teen's returns page · checked 2026-10-28. Policies change; confirm on the store's site before you ship a return.