Stores / Peloton
Peloton return policy
Most new Peloton hardware can be returned for a refund within 30 days of delivery, with return shipping fees charged outside the Home Trial.
- Refund
- Refunded to the original payment method; original shipping or delivery charges are not refunded.
- Cost to return
- Return shipping fee of $250 or more for Bikes and Rows, $300 or more for Treads, and $50 for Guide, depending on location; free pickup under the 30-day Home Trial.
Sale and final-sale items
- Final sale: Apparel marked final sale at time of purchase
- Final sale: Worn, washed, or used apparel
- Final sale: Worn or used shoes (exchanges require new, unworn condition)
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 30 days from delivery
- Cost to return
- Return shipping fee of $250 or more for Bikes and Rows, $300 or more for Treads, and $50 for Guide, depending on location; free pickup under the 30-day Home Trial.
Bought something from Peloton?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Peloton?
30 days, counted from the day it's delivered.
Does Peloton charge for returns?
Return shipping fee of $250 or more for Bikes and Rows, $300 or more for Treads, and $50 for Guide, depending on location; free pickup under the 30-day Home Trial.
How does Peloton refund a return?
Refunded to the original payment method; original shipping or delivery charges are not refunded.
Can I return sale or final-sale items to Peloton?
These can't be returned: Apparel marked final sale at time of purchase; Worn, washed, or used apparel; Worn or used shoes (exchanges require new, unworn condition).
Is Peloton's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: Return shipping fee of $250 or more for Bikes and Rows, $300 or more for Treads, and $50 for Guide, depending on location; free pickup under the 30-day Home Trial. (Not confirmed on the store's site.)
How do I know if my Peloton order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Peloton's returns page · checked 2026-10-28. Policies change; confirm on the store's site before you ship a return.