Stores / Quay
Quay return policy
Unworn full-price sunglasses: refund within 15 days of delivery, exchange within 30.
- Refund
- Original payment method
- Cost to return
- See the refund policy
- After that
- exchanges only until day 30
US vs Canada
Checked on Quay's Canada site.
- Window
- 15 days from delivery
- Cost to return
- See the refund policy
- Sells to Canada in CAD under the same policy.
Bought something from Quay?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Quay?
15 days, counted from the day it's delivered. After that, exchanges only until day 30.
Does Quay charge for returns?
See the refund policy
How does Quay refund a return?
Original payment method
Can I return sale or final-sale items to Quay?
Quay's policy doesn't list any final-sale items.
Is Quay's return policy different in Canada?
In Canada: 15 days to return it. Cost to return: See the refund policy.
How do I know if my Quay order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Quay's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.