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Stores / Ray-Ban

Ray-Ban return policy

Online purchases from ray-ban.com can be returned within 45 days, with free prepaid mail returns or in-store returns at participating Ray-Ban, LensCrafters, or Sunglass Hut stores.

45days from delivery
Refund
Full refund to the original payment method, usually within 15 business days of receipt.
Cost to return
Free via prepaid return label for ray-ban.com orders; Express Delivery fees are not refunded.

Sale and final-sale items

  • Final sale: Customized (REMIX) orders
  • Final sale: Physical gift cards
  • Final sale: Online gift cards
  • Final sale: Colorado retail delivery fee
  • Final sale: Items bought from authorized retailers (return to place of purchase)
  • Final sale: Certified or premium store purchases (not returnable online)

US vs Canada

Not confirmed: the store's site didn't state its terms.

Window
45 days from delivery
Cost to return
Free via prepaid return label for ray-ban.com orders; Express Delivery fees are not refunded.

Bought something from Ray-Ban?

Paste the product link to see the answer for that exact item and color, with your date.

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Common questions

How long do I have to return something to Ray-Ban?

45 days, counted from the day it's delivered.

Does Ray-Ban charge for returns?

Free via prepaid return label for ray-ban.com orders; Express Delivery fees are not refunded.

How does Ray-Ban refund a return?

Full refund to the original payment method, usually within 15 business days of receipt.

Can I return sale or final-sale items to Ray-Ban?

These can't be returned: Customized (REMIX) orders; Physical gift cards; Online gift cards; Colorado retail delivery fee; Items bought from authorized retailers (return to place of purchase); Certified or premium store purchases (not returnable online).

Is Ray-Ban's return policy different in Canada?

In Canada: 45 days to return it. Cost to return: Free via prepaid return label for ray-ban.com orders; Express Delivery fees are not refunded. (Not confirmed on the store's site.)

How do I know if my Ray-Ban order can still be returned?

Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.

Source: Ray-Ban's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.