Stores / Ross Metals
Ross Metals return policy
Returns within 14 days for a money-back refund, subject to restocking fees and item conditions.
- Refund
- Money back (method not stated)
- Cost to return
- Customer pays return shipping; return shipping is not reimbursed
Sale and final-sale items
- Final sale: special order items
- Final sale: altered or used items
- Final sale: lightweight locks
- Final sale: beads
- Final sale: initial findings under 5mm in height
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 14 days from order
- Cost to return
- Customer pays return shipping; return shipping is not reimbursed
Bought something from Ross Metals?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Ross Metals?
14 days, counted from your order date.
Does Ross Metals charge for returns?
Customer pays return shipping; return shipping is not reimbursed
How does Ross Metals refund a return?
Money back (method not stated)
Can I return sale or final-sale items to Ross Metals?
These can't be returned: special order items; altered or used items; lightweight locks; beads; initial findings under 5mm in height.
Is Ross Metals's return policy different in Canada?
In Canada: 14 days to return it. Cost to return: Customer pays return shipping; return shipping is not reimbursed. (Not confirmed on the store's site.)
How do I know if my Ross Metals order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Ross Metals's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.