Stores / SSENSE
SSENSE return policy
Request the return within 30 calendar days of delivery. Original condition with all packaging and tags.
- Refund
- Original payment method
- Cost to return
- Free prepaid label in the US and Canada
Sale and final-sale items
- Final sale: Items marked Final Sale
- Final sale: Face masks
- Final sale: Candles, fragrances, oils, aerosols, battery electronics
- Final sale: Sexual wellness items
Good to know
- No direct exchanges: return and reorder
- Swimwear and intimates need the hygiene sticker intact
- Keep the postage receipt until refunded
US vs Canada
Checked on SSENSE's Canada site.
- Window
- 30 days from delivery
- Cost to return
- Free prepaid label in the US and Canada
Bought something from SSENSE?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to SSENSE?
30 days, counted from the day it's delivered.
Does SSENSE charge for returns?
Free prepaid label in the US and Canada
How does SSENSE refund a return?
Original payment method
Can I return sale or final-sale items to SSENSE?
These can't be returned: Items marked Final Sale; Face masks; Candles, fragrances, oils, aerosols, battery electronics; Sexual wellness items.
Is SSENSE's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: Free prepaid label in the US and Canada.
How do I know if my SSENSE order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: SSENSE's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.