- Refund
- Original payment method (in-store returns); store credit and exchanges also available
- Cost to return
- $10 restocking fee for most orders; $0 if only bedding or bath; $50 if includes oversized items; 15% for oversized white glove items
Sale and final-sale items
- Final sale: purchases outside the contiguous U.S. (including military addresses)
- Final sale: art prints
- Final sale: Lomas Wall Hangings
- Final sale: gift cards
- Final sale: items priced ending in $.97
- Final sale: special event purchases
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 30 days from delivery
- Cost to return
- $10 restocking fee for most orders; $0 if only bedding or bath; $50 if includes oversized items; 15% for oversized white glove items
Bought something from The Citizenry?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to The Citizenry?
30 days, counted from the day it's delivered.
Does The Citizenry charge for returns?
$10 restocking fee for most orders; $0 if only bedding or bath; $50 if includes oversized items; 15% for oversized white glove items
How does The Citizenry refund a return?
Original payment method (in-store returns); store credit and exchanges also available
Can I return sale or final-sale items to The Citizenry?
These can't be returned: purchases outside the contiguous U.S. (including military addresses); art prints; Lomas Wall Hangings; gift cards; items priced ending in $.97; special event purchases.
Is The Citizenry's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: $10 restocking fee for most orders; $0 if only bedding or bath; $50 if includes oversized items; 15% for oversized white glove items. (Not confirmed on the store's site.)
How do I know if my The Citizenry order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: The Citizenry's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.