Stores / The Ordinary
The Ordinary return policy
Page title says 365-day returns, but the text provided does not state the window start, conditions, or return costs.
- Refund
- Original payment method (stated for returned promotional items)
- Cost to return
- Not stated
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 365 days from order
- Cost to return
- Not stated
Bought something from The Ordinary?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to The Ordinary?
365 days, counted from your order date.
Does The Ordinary charge for returns?
Not stated
How does The Ordinary refund a return?
Original payment method (stated for returned promotional items)
Can I return sale or final-sale items to The Ordinary?
The Ordinary's policy doesn't list any final-sale items.
Is The Ordinary's return policy different in Canada?
In Canada: 365 days to return it. Cost to return: Not stated. (Not confirmed on the store's site.)
How do I know if my The Ordinary order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: The Ordinary's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.