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Stores / The RealReal

The RealReal return policy

Request the return within 14 days of the shipment date, and get it back to them within 21 days.

14days from shipping
Refund
Original payment method or credit
Cost to return
See the returns page; $6.95 restocking fee for in-store returns

Sale and final-sale items

  • Items sold at 40% or more off the original list price can't be returned.
  • Final sale: Items 40% or more off
  • Final sale: Swimwear
  • Final sale: Beauty
  • Final sale: As Is items
  • Final sale: Final sale items
  • Final sale: Missing security tag

Good to know

  • Ship it back within 21 days of the shipment date, not just request it.

US vs Canada

Not confirmed: The RealReal's returns page doesn't cover Canadian orders.

Window
14 days from shipping
Cost to return
See the returns page; $6.95 restocking fee for in-store returns

Bought something from The RealReal?

Paste the product link to see the answer for that exact item and color, with your date.

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Common questions

How long do I have to return something to The RealReal?

14 days, counted from the day it ships.

Does The RealReal charge for returns?

See the returns page; $6.95 restocking fee for in-store returns

How does The RealReal refund a return?

Original payment method or credit

Can I return sale or final-sale items to The RealReal?

Items sold at 40% or more off the original list price can't be returned. These can't be returned: Items 40% or more off; Swimwear; Beauty; As Is items; Final sale items; Missing security tag.

Is The RealReal's return policy different in Canada?

In Canada: 14 days to return it. Cost to return: See the returns page; $6.95 restocking fee for in-store returns. (Not confirmed on the store's site.)

How do I know if my The RealReal order can still be returned?

Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.

Source: The RealReal's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.