Stores / The Sill
The Sill return policy
Returns are limited to damaged orders, which The Sill replaces within 30 days under its Customer Happiness Guarantee; otherwise returns and exchanges are not offered.
- Refund
- Replacement is the stated remedy; refund only if needed, per third-party summaries of the shipping page
- Cost to return
- Free replacement; no return shipping required per the official page
Sale and final-sale items
- Final sale: Live plants that arrive undamaged or decline after delivery (no returns outside the damage guarantee)
- Final sale: Gift card purchases (no cash refunds, except as required by law)
- Final sale: Discounted items (not eligible for price adjustments)
US vs Canada
The Sill doesn't sell online in Canada.
Bought something from The Sill?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to The Sill?
30 days, counted from the day it's delivered.
Does The Sill charge for returns?
Free replacement; no return shipping required per the official page
How does The Sill refund a return?
Replacement is the stated remedy; refund only if needed, per third-party summaries of the shipping page
Can I return sale or final-sale items to The Sill?
These can't be returned: Live plants that arrive undamaged or decline after delivery (no returns outside the damage guarantee); Gift card purchases (no cash refunds, except as required by law); Discounted items (not eligible for price adjustments).
How do I know if my The Sill order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: The Sill's returns page · checked 2026-10-28. Policies change; confirm on the store's site before you ship a return.