Stores / Zales
Zales return policy
Zales accepts returns within 30 days of purchase or shipment, and exchanges for jewelry within 60 days.
- Refund
- Credited to the same tender as the original purchase.
- Cost to return
- Prepaid shipping label emailed for mail returns.
Sale and final-sale items
- Final sale: Special order watches
- Final sale: Custom designs
- Final sale: Gift cards
- Final sale: Ear piercing earrings
- Final sale: Protection plan replacement merchandise
- Final sale: Progressive Leasing purchases (exchange not allowed)
US vs Canada
Zales doesn't sell online in Canada.
Bought something from Zales?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Zales?
30 days, counted from your order date.
Does Zales charge for returns?
Prepaid shipping label emailed for mail returns.
How does Zales refund a return?
Credited to the same tender as the original purchase.
Can I return sale or final-sale items to Zales?
These can't be returned: Special order watches; Custom designs; Gift cards; Ear piercing earrings; Protection plan replacement merchandise; Progressive Leasing purchases (exchange not allowed).
How do I know if my Zales order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Zales's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.