Stores / DSW
DSW return policy
Return most unworn, undamaged merchandise within 60 days of purchase for a refund or exchange.
- Refund
- Original payment method within 60 days; merchandise credit after that
- Cost to return
- Free in store; mail returns may have a fee
Sale and final-sale items
- Final sale: Items marked Final Sale
Good to know
- Returns after 60 days with a receipt get merchandise credit.
- DSW Canada (dsw.ca) purchases can't be returned to DSW US.
US vs Canada
Not confirmed: DSW Canada (dsw.ca) is run separately and its returns page didn't load its terms. dsw.ca purchases can't be returned to DSW US.
- Window
- 60 days from order
- Cost to return
- Free in store; mail returns may have a fee
Bought something from DSW?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to DSW?
60 days, counted from your order date.
Does DSW charge for returns?
Free in store; mail returns may have a fee
How does DSW refund a return?
Original payment method within 60 days; merchandise credit after that
Can I return sale or final-sale items to DSW?
These can't be returned: Items marked Final Sale.
Is DSW's return policy different in Canada?
In Canada: 60 days to return it. Cost to return: Free in store; mail returns may have a fee. (Not confirmed on the store's site.)
How do I know if my DSW order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: DSW's returns page · checked 2026-10-14. Policies change; confirm on the store's site before you ship a return.