Stores / Hello Molly
Hello Molly return policy
Returns are accepted for store credit, with refunds generally limited to faulty items; the 30-day window is from third-party guides, not confirmed on the official page.
- Refund
- Store credit for change-of-mind returns; refunds to original card only for faulty items (official FAQ), taking 5-7 business days.
- Cost to return
- Customer pays return postage; third-party guides cite US$9.50 standard post or US$5 Happy Returns drop-off.
Sale and final-sale items
- Final sale: Final sale items
- Final sale: Clearance items
- Final sale: Special sale items
- Final sale: Intimates with removed hygiene seal
- Final sale: Hygiene items
- Final sale: Footwear without original shoebox
US vs Canada
Hello Molly doesn't sell online in Canada.
Bought something from Hello Molly?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Hello Molly?
30 days, counted from the day it's delivered.
Does Hello Molly charge for returns?
Customer pays return postage; third-party guides cite US$9.50 standard post or US$5 Happy Returns drop-off.
How does Hello Molly refund a return?
Store credit for change-of-mind returns; refunds to original card only for faulty items (official FAQ), taking 5-7 business days.
Can I return sale or final-sale items to Hello Molly?
These can't be returned: Final sale items; Clearance items; Special sale items; Intimates with removed hygiene seal; Hygiene items; Footwear without original shoebox.
How do I know if my Hello Molly order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Hello Molly's returns page · checked 2026-10-27. Policies change; confirm on the store's site before you ship a return.