Stores / Hermès
Hermès return policy
Hermes.com orders can be returned or exchanged within 30 days of delivery if unused, in original packaging, with the receipt, and with the Sellier tag intact.
- Refund
- Refunds go to the original payment method for Hermes.com orders; U.S. boutiques give store credit or exchanges only, not card refunds.
- Cost to return
- Free, using the prepaid FedEx label generated from the customer's Hermes.com account.
Sale and final-sale items
- Final sale: Personalized products cannot be returned or exchanged
- Final sale: petit h products are not accepted for exchange
- Final sale: petit h products cannot be returned or refunded at boutiques
- Final sale: Online orders cannot be returned for refund at a U.S. boutique
- Final sale: Items returned to a boutique cannot be refunded to a card
- Final sale: Furniture is made-to-order and handled through Customer Service
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 30 days from delivery
- Cost to return
- Free, using the prepaid FedEx label generated from the customer's Hermes.com account.
Bought something from Hermès?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Hermès?
30 days, counted from the day it's delivered.
Does Hermès charge for returns?
Free, using the prepaid FedEx label generated from the customer's Hermes.com account.
How does Hermès refund a return?
Refunds go to the original payment method for Hermes.com orders; U.S. boutiques give store credit or exchanges only, not card refunds.
Can I return sale or final-sale items to Hermès?
These can't be returned: Personalized products cannot be returned or exchanged; petit h products are not accepted for exchange; petit h products cannot be returned or refunded at boutiques; Online orders cannot be returned for refund at a U.S. boutique; Items returned to a boutique cannot be refunded to a card; Furniture is made-to-order and handled through Customer Service.
Is Hermès's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: Free, using the prepaid FedEx label generated from the customer's Hermes.com account. (Not confirmed on the store's site.)
How do I know if my Hermès order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Hermès's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.