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Joss & Main return policy

Joss & Main's help center says most items can be returned within 30 days of delivery; final-sale and custom items are excluded.

30days from delivery
Refund
Refunds may take up to 14 business days to process; the refund goes to the original payment method or store credit.
Cost to return
Customer pays return shipping for non-defective items; damaged or defective arrivals are returned at no cost.

Sale and final-sale items

  • Final sale: Clearance items
  • Final sale: Personalized items
  • Final sale: Gift cards
  • Final sale: Bundled items
  • Final sale: Assembled items
  • Final sale: Items marked Non-Returnable or open box

US vs Canada

Not confirmed: the store's site didn't state its terms.

Window
30 days from delivery
Cost to return
Customer pays return shipping for non-defective items; damaged or defective arrivals are returned at no cost.

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Common questions

How long do I have to return something to Joss & Main?

30 days, counted from the day it's delivered.

Does Joss & Main charge for returns?

Customer pays return shipping for non-defective items; damaged or defective arrivals are returned at no cost.

How does Joss & Main refund a return?

Refunds may take up to 14 business days to process; the refund goes to the original payment method or store credit.

Can I return sale or final-sale items to Joss & Main?

These can't be returned: Clearance items; Personalized items; Gift cards; Bundled items; Assembled items; Items marked Non-Returnable or open box.

Is Joss & Main's return policy different in Canada?

In Canada: 30 days to return it. Cost to return: Customer pays return shipping for non-defective items; damaged or defective arrivals are returned at no cost. (Not confirmed on the store's site.)

How do I know if my Joss & Main order can still be returned?

Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.

Source: Joss & Main's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.