Stores / Massimo Dutti
Massimo Dutti return policy
Returns or exchanges within 30 days of the shipping confirmation email, unworn and unwashed with tags attached.
- Refund
- Original payment method (gift card purchases: store credit)
- Cost to return
- Free in store; see the store's terms for mail returns
Sale and final-sale items
- Final sale: Monogrammed or customized items
Good to know
- Underwear and swimwear only in the original packaging with the hygiene sticker
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 30 days from shipping
- Cost to return
- Free in store; see the store's terms for mail returns
Bought something from Massimo Dutti?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Massimo Dutti?
30 days, counted from the day it ships.
Does Massimo Dutti charge for returns?
Free in store; see the store's terms for mail returns
How does Massimo Dutti refund a return?
Original payment method (gift card purchases: store credit)
Can I return sale or final-sale items to Massimo Dutti?
These can't be returned: Monogrammed or customized items.
Is Massimo Dutti's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: Free in store; see the store's terms for mail returns. (Not confirmed on the store's site.)
How do I know if my Massimo Dutti order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Massimo Dutti's returns page · checked 2026-10-29. Policies change; confirm on the store's site before you ship a return.