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Naturalizer return policy

Unworn shoes can be returned for a refund within 30 days of purchase, but final sale items are excluded.

30days from your order
Refund
Refund for unworn, original-box returns; original shipping charges are not refunded.
Cost to return
Free via Happy Returns Bar drop-off; $9.95 fee if you mail the return with the pre-printed label.

Sale and final-sale items

  • Final sale: Final sale items are not eligible for return
  • Final sale: Items must be unworn
  • Final sale: Shoes must be returned in their original shoe box
  • Final sale: Original shipping charges are not refundable
  • Final sale: Defective-product returns are refund only, with no exchanges
  • Final sale: Returns to the warehouse are not the company's responsibility until received

US vs Canada

Naturalizer doesn't sell online in Canada.

Bought something from Naturalizer?

Paste the product link to see the answer for that exact item and color, with your date.

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Common questions

How long do I have to return something to Naturalizer?

30 days, counted from your order date.

Does Naturalizer charge for returns?

Free via Happy Returns Bar drop-off; $9.95 fee if you mail the return with the pre-printed label.

How does Naturalizer refund a return?

Refund for unworn, original-box returns; original shipping charges are not refunded.

Can I return sale or final-sale items to Naturalizer?

These can't be returned: Final sale items are not eligible for return; Items must be unworn; Shoes must be returned in their original shoe box; Original shipping charges are not refundable; Defective-product returns are refund only, with no exchanges; Returns to the warehouse are not the company's responsibility until received.

How do I know if my Naturalizer order can still be returned?

Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.

Source: Naturalizer's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.