Stores / NET-A-PORTER
NET-A-PORTER return policy
28 days from receiving your order. Free if dropped at UPS within 14 days.
- Refund
- Original payment or store credit
- Cost to return
- Free within 14 days with the enclosed label; $9.95 + tax after 14 days
Sale and final-sale items
- Final sale: Items marked Final Sale
- Final sale: Fragrance and candles
Good to know
- Late returns may be refunded as store credit only
US vs Canada
Checked on NET-A-PORTER's Canada site.
- Window
- 28 days from delivery
- Cost to return
- See the Canadian returns page
- Sales taxes and duties are refunded for orders shipped within Canada.
- Fragrance and candles are final sale.
Bought something from NET-A-PORTER?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to NET-A-PORTER?
28 days, counted from the day it's delivered.
Does NET-A-PORTER charge for returns?
Free within 14 days with the enclosed label; $9.95 + tax after 14 days
How does NET-A-PORTER refund a return?
Original payment or store credit
Can I return sale or final-sale items to NET-A-PORTER?
These can't be returned: Items marked Final Sale; Fragrance and candles.
Is NET-A-PORTER's return policy different in Canada?
In Canada: 28 days to return it. Cost to return: See the Canadian returns page.
How do I know if my NET-A-PORTER order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: NET-A-PORTER's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.