Stores / New Balance
New Balance return policy
Returns in new condition within 45 days of shipment (online orders).
- Refund
- Original payment method
- Cost to return
- Free for members; $5 restocking fee for non-members
Sale and final-sale items
- Final sale: Items marked non-returnable or final sale
- Final sale: Custom shoes
US vs Canada
Checked on New Balance's Canada site.
- Window
- 45 days from shipping
- Cost to return
- Free for members; $7.95 deducted for non-members
Bought something from New Balance?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to New Balance?
45 days, counted from the day it ships.
Does New Balance charge for returns?
Free for members; $5 restocking fee for non-members
How does New Balance refund a return?
Original payment method
Can I return sale or final-sale items to New Balance?
These can't be returned: Items marked non-returnable or final sale; Custom shoes.
Is New Balance's return policy different in Canada?
In Canada: 45 days to return it. Cost to return: Free for members; $7.95 deducted for non-members.
How do I know if my New Balance order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: New Balance's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.