Stores / OtterBox
OtterBox return policy
Products bought directly from Otterbox.com can be returned for a refund within 30 days of the original purchase date, if unused and in original packaging; Canadian sales were not confirmed.
- Refund
- Purchase price plus applicable taxes to the original payment method; shipping and handling fees are not refundable; most refunds are processed within 15 business days of receipt.
- Cost to return
- Customer pays return shipping and handling; US customers can use a $5 USD courtesy shipping label.
US vs Canada
OtterBox doesn't sell online in Canada.
Bought something from OtterBox?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to OtterBox?
30 days, counted from your order date.
Does OtterBox charge for returns?
Customer pays return shipping and handling; US customers can use a $5 USD courtesy shipping label.
How does OtterBox refund a return?
Purchase price plus applicable taxes to the original payment method; shipping and handling fees are not refundable; most refunds are processed within 15 business days of receipt.
Can I return sale or final-sale items to OtterBox?
OtterBox's policy doesn't list any final-sale items.
How do I know if my OtterBox order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: OtterBox's returns page · checked 2026-10-28. Policies change; confirm on the store's site before you ship a return.