Stores / Roots
Roots return policy
30 days after receiving the package. Unworn, unwashed, tags attached.
- Refund
- Original payment method
- Cost to return
- $12 fee for mailed refunds to original payment; free to a gift card or in store
- Price adjustment
- One-time, on regular-price items within 7 days of purchase
Sale and final-sale items
- Final sale: Sale items in an extra %-off promotion
- Final sale: Custom or personalized orders
- Final sale: Gift cards, jewelry, swimwear
- Final sale: Limited edition or charitable items
US vs Canada
Checked on Roots's Canada site.
- Window
- 30 days from delivery
- Cost to return
- C$12 fee for mailed refunds to original payment; free to a gift card or in store
Bought something from Roots?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Roots?
30 days, counted from the day it's delivered.
Does Roots charge for returns?
$12 fee for mailed refunds to original payment; free to a gift card or in store
How does Roots refund a return?
Original payment method
Can I return sale or final-sale items to Roots?
These can't be returned: Sale items in an extra %-off promotion; Custom or personalized orders; Gift cards, jewelry, swimwear; Limited edition or charitable items.
Does Roots offer price adjustments?
One-time, on regular-price items within 7 days of purchase
Is Roots's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: C$12 fee for mailed refunds to original payment; free to a gift card or in store.
How do I know if my Roots order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Roots's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.