Stores / Samsung.com (US)
Samsung.com (US) return policy
Most Samsung.com and Shop Samsung App purchases can be returned within 15 days of delivery, and you then get 15 more days to ship the item back.
- Refund
- Reduced by any restocking fee or the value of missing promotional items; returns of damaged or misused products can be rejected or refunded partially.
- Cost to return
- Return shipping is free; restocking fees of 5% or 15% may apply to some products.
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 15 days from delivery
- Cost to return
- Return shipping is free; restocking fees of 5% or 15% may apply to some products.
Bought something from Samsung.com (US)?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Samsung.com (US)?
15 days, counted from the day it's delivered.
Does Samsung.com (US) charge for returns?
Return shipping is free; restocking fees of 5% or 15% may apply to some products.
How does Samsung.com (US) refund a return?
Reduced by any restocking fee or the value of missing promotional items; returns of damaged or misused products can be rejected or refunded partially.
Can I return sale or final-sale items to Samsung.com (US)?
Samsung.com (US)'s policy doesn't list any final-sale items.
Is Samsung.com (US)'s return policy different in Canada?
In Canada: 15 days to return it. Cost to return: Return shipping is free; restocking fees of 5% or 15% may apply to some products. (Not confirmed on the store's site.)
How do I know if my Samsung.com (US) order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Samsung.com (US)'s returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.