Stores / Sephora
Sephora return policy
Sephora takes back new or gently used products within 30 days of purchase for a full refund, with free returns on Sephora.com orders.
- Refund
- Full refund to the original payment method; Beauty Insider points and spend are reversed.
- Cost to return
- Free for Sephora.com orders (no return shipping or handling fees) by prepaid mail label or at a freestanding Sephora store.
Sale and final-sale items
- Final sale: Gift cards
- Final sale: Certain Sephora Favorites Kits
- Final sale: Some intimate care items
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 30 days from order
- Cost to return
- Free for Sephora.com orders (no return shipping or handling fees) by prepaid mail label or at a freestanding Sephora store.
Bought something from Sephora?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Sephora?
30 days, counted from your order date.
Does Sephora charge for returns?
Free for Sephora.com orders (no return shipping or handling fees) by prepaid mail label or at a freestanding Sephora store.
How does Sephora refund a return?
Full refund to the original payment method; Beauty Insider points and spend are reversed.
Can I return sale or final-sale items to Sephora?
These can't be returned: Gift cards; Certain Sephora Favorites Kits; Some intimate care items.
Is Sephora's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: Free for Sephora.com orders (no return shipping or handling fees) by prepaid mail label or at a freestanding Sephora store. (Not confirmed on the store's site.)
How do I know if my Sephora order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Sephora's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.