Stores / Serena & Lily
Serena & Lily return policy
Most items can be returned for a refund within 30 days of receipt, and bedding within 60 days, after a return authorization from customer care.
- Refund
- Refund to original payment method, usually 2 to 3 weeks after the return reaches the warehouse; original shipping fees are not refunded.
- Cost to return
- Bedding returns include a free return label; other returns carry a $15 FedEx restocking fee per label, and White Glove, Room of Choice, and Doorstep items carry a 15% fee.
Sale and final-sale items
- Final sale: Custom designs
- Final sale: Final Sale products
- Final sale: Fabric by the yard
- Final sale: Gift cards
- Final sale: Artwork
- Final sale: Installed lighting and hanging fixtures
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 30 days from delivery
- Cost to return
- Bedding returns include a free return label; other returns carry a $15 FedEx restocking fee per label, and White Glove, Room of Choice, and Doorstep items carry a 15% fee.
Bought something from Serena & Lily?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Serena & Lily?
30 days, counted from the day it's delivered.
Does Serena & Lily charge for returns?
Bedding returns include a free return label; other returns carry a $15 FedEx restocking fee per label, and White Glove, Room of Choice, and Doorstep items carry a 15% fee.
How does Serena & Lily refund a return?
Refund to original payment method, usually 2 to 3 weeks after the return reaches the warehouse; original shipping fees are not refunded.
Can I return sale or final-sale items to Serena & Lily?
These can't be returned: Custom designs; Final Sale products; Fabric by the yard; Gift cards; Artwork; Installed lighting and hanging fixtures.
Is Serena & Lily's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: Bedding returns include a free return label; other returns carry a $15 FedEx restocking fee per label, and White Glove, Room of Choice, and Doorstep items carry a 15% fee. (Not confirmed on the store's site.)
How do I know if my Serena & Lily order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Serena & Lily's returns page · checked 2026-10-28. Policies change; confirm on the store's site before you ship a return.