Stores / Tilley
Tilley return policy
Refunds on new, unwashed, unworn items within 30 days of purchase.
- Refund
- Original payment method, within 10 business days
- Cost to return
- Prepaid label via the returns portal
- Holiday
- Orders 2026-11-01 to 2026-12-31 can be returned until 2027-01-31
US vs Canada
Checked on Tilley's Canada site.
- Window
- 30 days from order
- Cost to return
- Free return label in Canada too
Bought something from Tilley?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Tilley?
30 days, counted from your order date. Holiday orders (2026-11-01 to 2026-12-31) can be returned until 2027-01-31.
Does Tilley charge for returns?
Prepaid label via the returns portal
How does Tilley refund a return?
Original payment method, within 10 business days
Can I return sale or final-sale items to Tilley?
Tilley's policy doesn't list any final-sale items.
Is Tilley's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: Free return label in Canada too.
How do I know if my Tilley order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Tilley's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.