Stores / Tonal
Tonal return policy
Undamaged Tonal products can be returned within 30 days of installation (or receipt if no installation is needed) for a refund of the purchase price, excluding delivery and installation charges.
- Refund
- Purchase price refunded, excluding non-refundable delivery and installation fees; deductions may apply for damaged or incomplete returns.
- Cost to return
- Not specified in the policy excerpts; delivery and installation charges are non-refundable.
Sale and final-sale items
- Final sale: Items marked 'All Sales Final'
- Final sale: Hats (per Tonal help center)
- Final sale: Water bottles (per Tonal help center)
US vs Canada
Tonal doesn't sell online in Canada.
Bought something from Tonal?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Tonal?
30 days, counted from the day it's delivered.
Does Tonal charge for returns?
Not specified in the policy excerpts; delivery and installation charges are non-refundable.
How does Tonal refund a return?
Purchase price refunded, excluding non-refundable delivery and installation fees; deductions may apply for damaged or incomplete returns.
Can I return sale or final-sale items to Tonal?
These can't be returned: Items marked 'All Sales Final'; Hats (per Tonal help center); Water bottles (per Tonal help center).
How do I know if my Tonal order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Tonal's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.