Stores / ToolUp
ToolUp return policy
Returns are accepted within 30 days of receiving the order if the item is in good condition and original packaging, with a 15% restocking fee for non-new or late returns.
- Refund
- Refund issued after the return is inspected and credited, allowing 7-10 business days after receipt.
- Cost to return
- Not stated on the help center page; freight and shipping costs for returns outside the US are the customer's responsibility.
Sale and final-sale items
- Final sale: Freight orders over 140 lbs or exceedingly large items
- Final sale: Generators
- Final sale: Sewer machines
- Final sale: Special orders
- Final sale: Orders shipped via freight forwarder
- Final sale: Orders shipped outside the United States
US vs Canada
ToolUp doesn't sell online in Canada.
Bought something from ToolUp?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to ToolUp?
30 days, counted from the day it's delivered.
Does ToolUp charge for returns?
Not stated on the help center page; freight and shipping costs for returns outside the US are the customer's responsibility.
How does ToolUp refund a return?
Refund issued after the return is inspected and credited, allowing 7-10 business days after receipt.
Can I return sale or final-sale items to ToolUp?
These can't be returned: Freight orders over 140 lbs or exceedingly large items; Generators; Sewer machines; Special orders; Orders shipped via freight forwarder; Orders shipped outside the United States.
How do I know if my ToolUp order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: ToolUp's returns page · checked 2026-10-28. Policies change; confirm on the store's site before you ship a return.