Stores / Pottery Barn
Pottery Barn return policy
Eligible items can be returned within 30 days of receiving the order (7 days for Quick Ship upholstery) for a refund of the merchandise value, with an original or gift receipt required.
- Refund
- Original payment method for returns with an original receipt; merchandise credit for returns with a gift receipt.
- Cost to return
- Not stated on the official returns page I reviewed.
Sale and final-sale items
- Final sale: Items marked with prices ending in .97
- Final sale: Monogrammed items
- Final sale: Made to Order furniture or rugs
- Final sale: Special order items
- Final sale: Custom upholstery
- Final sale: Items damaged through normal wear and tear
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 30 days from delivery
- Cost to return
- Not stated on the official returns page I reviewed.
Bought something from Pottery Barn?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Pottery Barn?
30 days, counted from the day it's delivered.
Does Pottery Barn charge for returns?
Not stated on the official returns page I reviewed.
How does Pottery Barn refund a return?
Original payment method for returns with an original receipt; merchandise credit for returns with a gift receipt.
Can I return sale or final-sale items to Pottery Barn?
These can't be returned: Items marked with prices ending in .97; Monogrammed items; Made to Order furniture or rugs; Special order items; Custom upholstery; Items damaged through normal wear and tear.
Is Pottery Barn's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: Not stated on the official returns page I reviewed. (Not confirmed on the store's site.)
How do I know if my Pottery Barn order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Pottery Barn's returns page · checked 2026-10-27. Policies change; confirm on the store's site before you ship a return.