Stores / Pottery Barn Kids
Pottery Barn Kids return policy
Eligible items can be returned for a merchandise refund within 30 days of receiving the order, or 7 days for Quick Ship upholstery.
- Refund
- Refund of merchandise value; original payment with original receipt, merchandise credit with gift receipt.
- Cost to return
- Not stated on the official pages retrieved; in-store returns accepted, mail returns via UPS label.
Sale and final-sale items
- Final sale: Monogrammed or personalized items
- Final sale: Made-to-order items, including custom rugs and furniture
- Final sale: Mattresses
- Final sale: Gift cards
- Final sale: Final sale items (prices ending in .97 or .99)
- Final sale: Items damaged through normal wear and tear
US vs Canada
Pottery Barn Kids doesn't sell online in Canada.
Bought something from Pottery Barn Kids?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Pottery Barn Kids?
30 days, counted from the day it's delivered.
Does Pottery Barn Kids charge for returns?
Not stated on the official pages retrieved; in-store returns accepted, mail returns via UPS label.
How does Pottery Barn Kids refund a return?
Refund of merchandise value; original payment with original receipt, merchandise credit with gift receipt.
Can I return sale or final-sale items to Pottery Barn Kids?
These can't be returned: Monogrammed or personalized items; Made-to-order items, including custom rugs and furniture; Mattresses; Gift cards; Final sale items (prices ending in .97 or .99); Items damaged through normal wear and tear.
How do I know if my Pottery Barn Kids order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Pottery Barn Kids's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.