Stores / PUMA
PUMA return policy
Eligible items within 30 days of delivery (some launches and exclusives: 15 days).
- Refund
- Original payment method
- Cost to return
- Free online returns
Sale and final-sale items
- Final sale: Gift cards
- Final sale: Bodywear
- Final sale: Customized products
- Final sale: Final sale items
Good to know
- LaMelo Ball and Fenty x PUMA shoes: only 15 days
- No direct exchanges
US vs Canada
Checked on PUMA's Canada site.
- Window
- 30 days from delivery
- Cost to return
- Free prepaid label for ca.puma.com orders
- Some collaborations (e.g. LaMelo Ball, Fenty) must be returned within 15 days.
Bought something from PUMA?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to PUMA?
30 days, counted from the day it's delivered.
Does PUMA charge for returns?
Free online returns
How does PUMA refund a return?
Original payment method
Can I return sale or final-sale items to PUMA?
These can't be returned: Gift cards; Bodywear; Customized products; Final sale items.
Is PUMA's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: Free prepaid label for ca.puma.com orders.
How do I know if my PUMA order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: PUMA's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.