Stores / Purple
Purple return policy
Mattresses can be returned within 100 days of delivery for a refund after a 21-night trial; pillows, seat cushions, and bedding within 30 days; bed frames and headboards are not returnable.
- Refund
- Original purchase price for mattresses, less discounts, interest, and transportation charges; full refund for pillows, cushions, and bedding
- Cost to return
- Mattress transport charges deducted from refund (capped at Purple's standard freight); bedding returns paid by customer
Sale and final-sale items
- Final sale: Bed frames, bases, platforms, and headboards
- Final sale: Squishy and Freeform Extra Fill
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 100 days from delivery
- Cost to return
- Mattress transport charges deducted from refund (capped at Purple's standard freight); bedding returns paid by customer
Bought something from Purple?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Purple?
100 days, counted from the day it's delivered.
Does Purple charge for returns?
Mattress transport charges deducted from refund (capped at Purple's standard freight); bedding returns paid by customer
How does Purple refund a return?
Original purchase price for mattresses, less discounts, interest, and transportation charges; full refund for pillows, cushions, and bedding
Can I return sale or final-sale items to Purple?
These can't be returned: Bed frames, bases, platforms, and headboards; Squishy and Freeform Extra Fill.
Is Purple's return policy different in Canada?
In Canada: 100 days to return it. Cost to return: Mattress transport charges deducted from refund (capped at Purple's standard freight); bedding returns paid by customer. (Not confirmed on the store's site.)
How do I know if my Purple order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Purple's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.