Stores / Castlery
Castlery return policy
Castlery accepts returns within 30 days of receiving the item, but charges a 20% restocking fee and excludes clearance, final-sale, display, and customized items.
- Refund
- Refund is less a 20% restocking fee per item and excludes shipping and Room of Choice or White Glove fees; processed within 7 business days after the return reaches the warehouse, to the original payment method where possible.
- Cost to return
- 20% restocking fee per returned item, plus a $50 repackaging fee per item if not returned in original packaging; original shipping and service fees are non-refundable. Who pays return shipping isn't stated in the policy text I could access.
Sale and final-sale items
- Final sale: Clearance items
- Final sale: Items marked Final Sale
- Final sale: Display items
- Final sale: Customized items
- Final sale: Items described as Customizable
US vs Canada
Castlery doesn't sell online in Canada.
Bought something from Castlery?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Castlery?
30 days, counted from the day it's delivered.
Does Castlery charge for returns?
20% restocking fee per returned item, plus a $50 repackaging fee per item if not returned in original packaging; original shipping and service fees are non-refundable. Who pays return shipping isn't stated in the policy text I could access.
How does Castlery refund a return?
Refund is less a 20% restocking fee per item and excludes shipping and Room of Choice or White Glove fees; processed within 7 business days after the return reaches the warehouse, to the original payment method where possible.
Can I return sale or final-sale items to Castlery?
These can't be returned: Clearance items; Items marked Final Sale; Display items; Customized items; Items described as Customizable.
How do I know if my Castlery order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Castlery's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.